Suggestions after the new car transaction
Once you take your new car home, you might think that this process is over. Unfortunately, you are wrong. There are a few things, such as customer satisfaction surveys (CSS) and lots of postcards, and you will receive an extended warranty that attempts to sell you.
1. Customer satisfaction survey
Some dealers may ask you to submit a manufacturer's Customer Satisfaction Survey (CSS) to them. Don't give them, send them directly to the company. Some buyers emailed me that the dealers let them lie on CSS after they scammed them! Many dealers offer you a free fuel tank to send survey results to them instead of mailing them.
2. When they bribe you for a customer satisfaction survey
Make a copy of your completed survey and hand the original to the dealer so you can get a free fuel tank. Send the copy together with a note to the manufacturer, tell them that the dealer has bribed you, and let you hand over the investigation report to them: "Since the dealer gave me a can of free gasoline, I don't want to investigate my. The report is sent to you, I hope this copy can be done."
3. If you have a lot, thank you
If you have a good understanding of your car after reading my guide, thank them, when they go to buy a car, send your friends to them and reward them. Any dealer who negotiates a 3%-5% profit clause is a win-win idea that deserves our repeat business.
For any salesperson who mentions this in the article, keep in mind that your industry has been struggling in the field of customer satisfaction.
4. What if you are cheated?
This is indeed more than you think. I am not referring to the sneaky cash flow games and other tricks I have seen. I am talking about the actual crimes committed by sales staff or other dealer employees.
Examples of illegal activities of dealers:
- Force you to buy credit life insurance, otherwise you will not get a loan.
- Force you to purchase an extended warranty or anything else, or you will not get a loan.
- Run a credit check at the test drive without your written permission.
- By playing these numbers, you can get a $0 deal.
- State that a used car is new or lie about a previous accident.
- The odometer is being rolled back.
- All costs of capped costs, discounts, deposits and leases are not disclosed (Registration M).
- Tell you that when they sign a lease, you are buying a car.
- Write a VIN on the contract, but sell it to another car. Same as model.
- When your car is in your purchase for a few weeks, they implement a "spot delivery" scam for you, and after you refuse to pay a higher fee, report that your car has been stolen.
If you think you have been defamed, the easiest solution is to start with the dealer. Maybe they made a mistake and they will correct it. If not, please complain to the Consumer Affairs Department of your state.
Online complaints on the website of the Attorney General of your state. TV news consumer reporters can effectively solve problems. No car dealer wants to be the subject of the 6:00 news broadcast. Complaints to better business bureaus, they can try to solve problems, track and post complaints to warn prospective customers in advance. If it is really complicated, you need a lawyer. Don't ask me for legal advice. Before you make any complaints, make sure you can prove that a crime has occurred.
6. Most states do not have a 3-day "buyers blame" rule
Don't expect to return your car within 3 days of purchase and get a refund. Most states have no laws that allow you to do so. Before signing the contract, not three days after signing the contract, you should be sure that you are ready to accept the transaction.
7. Lemon method
Don't forget, there is also a lemon method, each state has different regulations that can protect you from being stuck in a car that is not working properly. If you have lemons, your state attorney's website is a good place to start. Most people have an online complaint form for you to fill out. Make sure you read the instructions for submitting your claim and what documents you need.
